gd89 Terms and Conditions

1.1 Age Condition

gd89 services are strictly for adults. To register on the platform and enjoy any gaming or betting service, you must be 21 years of age or older. gd89 may at any time request a valid identity document or relevant proof to verify your age.

1.2 Geographic Eligibility

gd89 provides services to users in Bangladesh. Users residing in areas where online gaming is legally prohibited may not use this platform. It is entirely the user's responsibility to comply with the applicable laws of their country or region.

1.3 One Account Policy

Each user may operate only one account. Opening multiple accounts by the same person is strictly prohibited. In the event of a breach of this rule, gd89 reserves the right to immediately close all associated accounts and forfeit all balances and bonuses.

2.1 Accuracy of Registration Information

You must provide accurate, complete and up-to-date information at the time of registration. Providing false or misleading information may result in account closure, and gd89 reserves the right to cancel all balances and transactions on that account.

2.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately.

• Do not share your login details with any third party.
• Log out after using a public device.
• Use a strong and unique password.

2.3 Account Verification (KYC)

Before processing financial transactions, gd89 may require identity verification (Know Your Customer / KYC). This process may involve submitting a copy of a national identity card, passport or other valid document. Withdrawals may be placed on hold until verification is complete.

2.4 Closing Your Account

A user may at any time request account closure through our support team. Any pending balance will be made available for withdrawal before the account is closed, subject to all applicable terms being met.

3.1 Minimum Deposit and Withdrawal Amounts

A minimum deposit and minimum withdrawal amount is set for each payment method:

All financial transactions are processed in Bangladeshi Taka (BDT). No transaction below the stated limits will be processed.

3.2 Accepted Payment Methods

gd89 supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Financial Service
• Rocket — Dutch-Bangla Bank Mobile Banking
• Bank Transfer — Direct Bank Transfer

Deposits or withdrawals through third-party accounts are not accepted. All transactions must be made using a method registered in your name.

3.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 30 minutes to 3 hours. However, gd89 will not be responsible for delays caused by the verification process or the banking method used. For bank transfers, processing time may vary according to banking hours.

3.4 Withdrawal Rejection

gd89 may reject or place on hold a withdrawal request in the following circumstances:

• KYC verification is incomplete.
• The wagering requirement on a bonus has not been met.
• An investigation into a suspicious or unusual transaction is ongoing.
• Evidence of a breach of these Terms is found on the account.

4.1 Welcome Bonus

New members making their first deposit are eligible for a 120% first deposit bonus of up to ৳10,000. The following conditions apply to receive this bonus:

• The bonus applies to the first deposit only.
• The combined total of the bonus amount and the deposit becomes withdrawable only after wagering at least 10 times.
• The wagering requirement must be completed within 30 days of the bonus being credited.
• Wagering may be calculated differently for certain games.

4.2 VIP Cashback Program

gd89's VIP program has four tiers, each offering a different amount of weekly cashback:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

You can advance to a higher VIP tier through regular gaming and betting activity. The detailed terms related to cashback are determined at gd89's discretion.

4.3 Bonus Abuse

Misuse of the bonus system — such as claiming bonuses through multiple accounts, providing false information, or exploiting system vulnerabilities — is strictly prohibited. If such activity is detected, gd89 reserves the right to close the associated account and forfeit the bonus.

5.1 Fair Play Policy

gd89 is committed to providing a fair and transparent gaming environment for all users. Our games are operated by recognized and reliable software providers. Random Number Generator (RNG) technology is used to determine results, ensuring the impartiality of every game.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using any fraudulent or illegal method.
• Exploiting software bugs or vulnerabilities.
• Colluding with other users to manipulate games or betting.
• Using automated bots or software to play games.
• Using the platform for money laundering or any illegal financial transactions.

5.3 Technical Errors

If a game result is voided due to a technical error, server issue or connection failure, gd89 reserves the right to refund the amount wagered on that game. Any prize or winnings paid out as a result of a clear technical error will be considered void.

6.1 Our Commitment

gd89 places responsible gaming as its highest priority. We believe entertainment should never cause harm. Our platform offers various tools to help users stay in control of their gaming.

6.2 Self-Exclusion and Limit Setting

Users may set the following limits on their account:

• Daily, weekly or monthly deposit limits.
• Betting amount limits.
• Self-Exclusion for a specified period.
• Temporarily or permanently deactivating the account.

For more details on responsible gaming, visit our Responsible Gaming page.

6.3 Protection of Minors

We have a firm commitment to ensuring that no person under the age of 21 is able to create an account or use our services. If there are minors in your household, please take care to ensure they cannot access your account.

7.1 Copyright

All content on the gd89 platform — logos, designs, software, text, graphics and multimedia — is owned by or licensed to gd89. Reproduction, distribution, editing or use of this content for commercial purposes without prior written permission is strictly prohibited.

7.2 Personal Data Protection

gd89 takes the protection of users' personal data very seriously. We use industry-standard SSL encryption technology and do not share personal data with third parties without authorization. For more details, please read our Privacy Policy.

8.1 Limitation of Liability

gd89 will not be liable for any loss arising in the following circumstances:

• Loss caused by internet connection failure or technical malfunction.
• Issues caused by service interruptions from third-party providers.
• Loss caused by the user's own negligence or error.
• Force Majeure events — natural disasters, cyberattacks, and similar occurrences.

8.2 Dispute Resolution Process

For any dispute or complaint, please contact our support team in the first instance. You can reach us via 24/7 live chat or by email at [email protected]. We will make every effort to resolve the issue as quickly as possible.

gd89 is committed to resolving all disputes first through friendly discussion. If resolution through discussion is not possible, either party may resort to the applicable legal process.

8.3 Service Changes and Interruptions

gd89 reserves the right to change, suspend or discontinue any part of its services, game library, bonus structure or platform at any time without prior notice. Services may be temporarily unavailable during routine maintenance or upgrades.

9.1 Support Channels

gd89's customer service team is available seven days a week, twenty-four hours a day to provide support in English. You can contact us through the following channels:

• Live Chat: 24/7 instant support
• Email: [email protected]

9.2 Questions About These Terms

If you have any questions about any part of these terms and conditions, please contact our support team. We will do our best to respond to your question as quickly as possible. You can also find useful information on our FAQ page.

10.1 Severability

If any provision of these Terms is declared invalid or unenforceable by a court or authority, all remaining terms and conditions will remain fully valid and in effect, excluding only that specific provision.

10.2 Language Precedence

These Terms are drawn up in Bengali and the Bengali version shall be considered the final and definitive version. In the event of any dispute over interpretation, the Bengali version shall be authoritative.

10.3 Completeness of Terms

These terms and conditions form the complete agreement between the user and gd89 regarding the use of the gd89 platform. Any prior oral or written discussions or agreements are replaced by these terms and conditions.

10.4 Our Other Policies

In addition to these terms and conditions, the following policies also apply and together they form a complete legal framework:

• Privacy Policy — Details on the collection and use of personal information.
• Responsible Gaming Policy — Guidelines on safe and balanced gaming.
• FAQ — Common questions, answers and guides.